Logging a Support Case
There are three ways to log a support case:
- Log in to the support portal and create a new case
- Send an email to firstname.lastname@example.org with your contact information, a detailed description of the problem, the SL product name and version number
- Call 1-800-548-6881 or +1 415-927-8400 from outside the United States
It is recommended you use the support portal wherever possible so you can access knowledge base articles as well as manage your existing cases.